Shipping and delivery

We are glad to bring our customers great value and service. That’s why we provide FREE WORLDWIDE SHIPPING from our warehouses in United States, Europe and Asia by USPS, FedEx and DHL. 

We are proud to offer international shipping services. However, there are some locations we are currently unable to provide shipping services to. 

Full list of the countries to which we deliver can be here.

Full list of the countries to which we deliver with information for estimated delivery time can be here.

Please note, that due to COVID-19, many shipping companies are prioritizing the shipments and receiving of emergency and necessary medical equipment. This could mean that your package may be withheld with the shipping company for an extended period of time which would lead to longer wait times and delays. We hope you understand, as this is something completely out of our control.

You will receive an email with a tracking number once your order is being shipped.

Once you receive your tracking number, you can track your order here.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Returns

At DUVEART we stand behind the quality of our products with a promise of complete customer satisfaction! 

If for any reason you are not completely satisfied with the products purchased by us, you may return unused products for a full refund. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at help@duveart.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Duveart does not cover the cost for return shipping. As soon as we receive the return from you to our warehouse, we will begin to process the return which will take up to 10 business days. You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We know how frustrating this situation can be. We will issue you a brand new item once we confirm the item was defective. If the item is to be returned, shipping costs are to be covered by us.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Contact us at help@duveart.com and we’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date.

We apologize for your less than perfect experience.

other

Note: Once your package has been shipped we cannot and will not refund your order. All sales are final. 

You will need to email us within 24 hours of placing your order with the subject line saying "CANCEL". This will allow our customer service team to sort the emails every morning by that term to quickly let our shipping team know to cancel the order. Again, this needs to be done as quickly as possible. This is not a guarantee though, once your package has been paid for and shipped by us we will not process a refund. 

If you applied the wrong shipping address to your order, you will need to contact us via email at help@duveart.com immediately with your proper address.

If your order has been shipped out already, we apologize, there is nothing we can do in regards to refunds or resending packages.
You can try calling your local postal service and with your tracking number that was emailed to try and get them to re-route the package. Since we ship from overseas you will need to wait until the package has entered your country before being able to re-route the shipment. 

You can try calling your local postal service and with your tracking number that was emailed to try and get them to re-route the package. Since we ship from overseas you will need to wait until the package has entered your country before being able to re-route the shipment. 

You can feel confident in purchasing from DUVEART as we accept payment via PayPal, Credit card, Debit, or VISA. So you can choose the one that best suits you. All prices are in US dollars.

This error typically occurs when the billing address entered does not match what is on file with your financial institution.  

Firstly, please attempt your order again with updated billing information. Please be informed that you need to match your billing address correctly to the address which you have registered with your card issuer bank. This includes any formatting associated with applicable unit numbers, as well as requiring a full nine-digit zip code for some verification. 

Secondly, be advised that every instance in which this error populates results in a pre-authorization, which will simply fall off and never post to your account. For getting better support, please contact your issuer bank to figure it out.

i can't find my question above

Please send us an email to help@duveart.com and we will be happy to assist you in any way we can.